Last week I purchased and downloaded an HD version of an episode of Dexter from the iTunes store.
When you buy an HD copy of a TV episode, Apple throw in the SD version for free. Apparently this is because the latter will play on your iPod, but the former will not. Both versions appeared to download fine, both are listed in iTunes, but iTunes (and I) cannot find the file for the HD version. And although I can play back the SD version on the PC, it will not sync to my Apple TV.
So a week ago I reported the problem using the iTunes store's "Report a Problem" button. Having heard nothing a week later (not even an acknowledgement that they received my message), a couple of nights ago I also used the email form on their website to report the issue. I've still had no response.
This sucks. The free HD episode of Heroes that I also downloaded had a similar problem. I was all set to start buying most of the TV shows we watch from iTunes in HD, but now I'm worried that I'll have similar problems next time.
The last time I had to report a problem on iTunes (just a few weeks ago, in fact) it took almost a week to get a refund, but I did at least get an almost immediate acknowledgement that my complaint had been received. What happened to Apple support between then and now?
Looks like I'm just going to have to download this episode from BitTorrent instead and watch it on the PS3. In hindsight, it would have been much easier had I just avoided iTunes and bought Dexter on DVD instead.
